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<summary class="pcg-mobile-toc__summary">On this page</summary>
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<li class="pcg-mobile-toc__item"><a href="#about-pcg" class="pcg-mobile-toc__link">About the PCGs</a></li>
<li class="pcg-mobile-toc__item"><a href="#benefits" class="pcg-mobile-toc__link">Benefits for IAM Members</a></li>
<li class="pcg-mobile-toc__item"><a href="#access-pcg" class="pcg-mobile-toc__link">Accessing the PCGs</a></li>
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</details>About the PCGs
The FIDI Professional Cooperation Guidelines, adopted by IAM in 2018.
This page provides IAM Members with information about and access to the FIDI Professional Cooperation Guidelines. In May of 2018, FIDI and IAM signed an agreement for IAM to adopt the Professional Cooperation Guidelines (PCGs). The Guidelines serve as an operational manual and best practices document for how companies in the moving industry should work together to service international shipments, whether as booker, origin, or destination agent. This agreement sets the stage for the PCGs to be recognized as an industry norm by both FIDI Affiliates and IAM Members.
Benefits for IAM Members
How the PCGs strengthen IAM's dispute resolution and industry standards.
Adoption of the PCGs paves the way for IAM to develop an alternative dispute resolution process to settle conflicts between members in a fair and speedy manner. With this process based on a standardized set of rules drafted by industry experts, IAM is much better equipped to resolve disputes between members before they affect the customer.
IAM encourages each Member company to read through the PCGs and acknowledge that it will agree to abide by these principles at a minimum. Companies with validated listings on the IAM Mobility Exchange can upload their completed acknowledgement form to the platform.
Accessing the PCGs
Download the guidelines, acknowledgement form, and red-lined change history.
Click the links below to access the PCG documents. Once you have reviewed the guidelines, IAM encourages Validated Members to upload a completed acknowledgement form to their IAMX profile to signal their intent to abide by these guidelines.
View Validated Member Companies →