One of the core strengths of IAM is its inclusive nature, bringing together members from various sizes and experience levels. This diversity fosters a collaborative environment where resources are shared, driving continuous professional growth.
For members who wish to stand out by committing to higher standards of professionalism, IAM offers the IAMTrusted Moving Company (ITMC) status. This innovative designation highlights the integrity of IAM members and their dedication to upholding superior industry practices.
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- Introduction
- Key Benefits of Having ITMC Status
- The IAMTrusted Moving Company Agreement
- The IAM Issue Resolution System (IIRS)
- Requirements & Program Costs
- IAMX Validation
- IAMTrusted Moving Company Affirmation
- Current List of Approved ITMC Early Adopters
- FAQs
Introduction
The moving industry relies heavily on partnerships with service providers who uphold professional standards. This trust-based system works efficiently in most cases, allowing transactions to proceed without formal contracts. However, exceptions do occur, creating significant friction, inefficiencies, and financial risk. The ITMC Program was established to address these issues.
Assuring Adherence to a Professional Code of Conduct
The IAMTrusted Moving Company (ITMC) designation is awarded to IAM members who have made substantial investments in promoting a culture of competence, expertise, and integrity within their staff. By earning ITMC credentials, these companies demonstrate their commitment to reducing inefficiencies and risks and display their trustworthiness to industry peers.
Learn More About ITMCKey Benefits of Having the ITMC Status
Key Benefits of Having the IAMTrusted Moving Company (ITMC) Status
Trust
All qualifications, including those outlined in the ITMC Agreement, are documented and validated through the IAMX Validation system.
Minimized Financial Risk
The IIRS encourages prompt financial settlements and provides clear timelines for resolving disputes. Reporting issues early through the IIRS allows IAM to assist member companies more effectively.
Professional Conduct Assurance
ITMCs adhere to a written code of conduct specified in the ITMC Agreement. In the event of ethics issues, they agree to follow IIRS procedures. Additionally, through IAM Learning training, ITMC staff are committed to upholding industry standards.
Dynamic ITMC Status Display
Unlike static quality assurance programs, the ITMC designation is updated in real time based on a company’s adherence to the ITMC Agreement.
Objective Status Ranking
The ITMC designation is grounded in measurable criteria, not subjective user reviews, ensuring a reliable depiction of the company's current compliance with ITMC standards.
The ITMC Agreement
The IAMTrusted Moving Company Agreement
The ITMC Agreement sets the conditions that IAM members must meet to earn and maintain their ITMC designation. Built on the foundation of IAM’s Code of Ethics, this agreement promotes truth and fairness in advertising, sales, and customer service, thereby enhancing customer trust in the moving industry. The IAMX-Validation system ensures that ITMC requirements are thoroughly documented, reviewed, and validated. Furthermore, ITMCs agree to be bound by the IAM Issue Resolution System (IIRS) processes.
The IAM Issue Resolution System
The IAM Issue Resolution System (IIRS)
Although most transactions between IAM members are successful, issues can arise in four (4) main categories:
1. Financial
Disputes over financial transactions or unpaid charges.
2. Operational
Problems related to the execution of services.
3. Ethics
Violations of the professional code of conduct.
4. IAM Trademark Infringement
Unauthorized use of IAM’s name, logos, or trademarks.
Any IAM member can report issues through the automated IIRS system on IAM Mobility Exchange. While all members adhere to the IAM Code of Ethics, ITMCs voluntarily agree to stricter IIRS guidelines, including adhering to strict timelines for issue acknowledgment and resolution. If a resolution cannot be reached, ITMCs agree to accept the decision from IAM’s established resolution processes.
ITMCs display their IAMTrusted Moving Company logo as a badge of good standing on their IAMX profile. Failure to comply with IIRS procedures can lead to the removal of their ITMC status and logo, which will only be reinstated upon resolution. Additional penalties may apply based on the frequency and severity of violations. Full details can be found in the IIRS Guidelines.
Requirements & Program Costs
Requirements & Program Costs
Applicant must be an IAM Member in good standing with at least 4 years in business
Branches of ITMC Parent in the same country are not required to meet the 4 years in business requirement
ITMC application requires IAMX Validation
For IAM Premier & Core Members – IAMX Validation is included in membership
For IAM Value Members- IAMX Validation Annual fee is US$250
IAMTrusted Moving Specialist (ITMS) on staff – ITMS Training Program is US$525 per enrollment.
For IAM Member branches of the ITMC Parent company:
| Post Title | Post Date |
|---|---|
| 1 to 5 branches | 1 ITMS on staff |
| 6 to 10 branches | 2 ITMS on staff |
| 11 to 20 branches | 3 ITMS on staff |
| 21+ branches | 5 ITMS on staff |
A staff member at the branch must complete the IAMTrusted Moving Company Overview Free Course (30-minute time requirement)
ITMC Standard Annual Fee – US$500
IAM Member Branches of ITMC in same country as parent – Included in branch membership fee. No separate ITMC fee for branch offices in same country as parent.
IAM Member Branches of ITMC in different country than parent – US$250 each
Company Principal must complete the IAMTrusted Moving Company Course
Enrollment is free
Company Principal must complete the digital IAMTrusted Affirmation Form
Access via IAMX Company Profile
IAMX Validation
IAMX Validation
IAMX is a robust directory for industry professionals seeking new trading partners and connections. It features detailed Personal Profiles, allowing individuals to showcase their credentials within their company's listing. With more than half of its 300,000 annual searches conducted by specific terms rather than location, IAMX is an essential tool for finding reputable partners.
IAMX is dedicated to continually improving the comprehensiveness and integrity of its data. Service providers can easily register and edit their own company profiles to accurately display their qualifications and capabilities to industry professionals. IAMX also has a unique validation process, in which more than 70% of IAM member companies have voluntarily uploaded documentation or provided web links to verify their years of service, membership, compliance, and other qualification claims. These validation criteria are regularly monitored to ensure that the information on IAMX is reliable and trustworthy.
For more information, visit the IAMX-Validation page.
IAMTrusted Moving Company Affirmation
IAMTrusted Moving Company Affirmation
The online ITMC Affirmation Form is available at IAMX. To complete and submit the form, you must be a principal of your company that is authorized to affirm the ITMC commitments on behalf of your company. Here are the steps:
Sign in to IAM Mobility Exchange (IAMX). You must be an authorized Admin of the company. How to Sign In to IAMX.
How to Sign In to IAMX
Click on the Validation Checklist. The ITMS qualifications appear at the bottom of the checklist
Be sure that you have met the following:
Once you have met all four of those requirements, the green tick marks will show approval of these requirements (Green Arrow), you are ready to submit your ITMC Affirmation Form (Click Red Arrow).
Current List of Approved ITMC Early Adopters
Current List of Approved ITMC Early Adopters
IAM Mobility Exchange (IAMX) serves as the online connection for the International Association of Movers, the Universal Service Provider Directory for the moving industry and the only trusted source for IAMTrusted Moving Company status.
Current List of Approved ITMC Early Adopters
FAQs
1. What are the fees associated with the ITMC program?
You can see the list of requirements and fees here: Requirements & Fees
2. What are the requirements to apply for the ITMC designation?
You can see the list of requirements and fees here: Requirements & Fees
3. What about my branch offices?
Branch offices of an IAMTrusted Moving Company are eligible to receive the IAMTrusted Moving Company designation at no additional fee. The branch offices must be an IAMX-Validated member. They must adhere to requirements 2 thru 9 of the IAMTrusted Moving Company Agreement. Branch offices of an IAMTrusted Moving Company Parent do not require an IAMTrusted Moving Company Specialist on staff. Please see the Requirements & Program Fees section for detailed information.The annual fee for branch members located outside of the country of their parent is US$250.
4. What happens if my company accidentally fails to meet a requirement of the ITMC program?
Any failure to meet any of the requirements of the ITMC Agreement will result in the immediate loss of ITMC status and removal of the ITMC status from that company’s profile in IAM Mobility Exchange.
5. Can I apply to reinstate my ITMC designation after losing it?
An ITMC that loses their ITMC status may apply to be reinstated by:
An ITMC that has 3 or more failures to abide by the ITMC Agreement in a 12-month period will have their ITMC status suspended for 1 year. The ITMC may apply for reinstatement by: